How long does the training course last?

16,00 hours(s)

2 days

In which language(s) is the training course taught?

When will the next session take place?

30.12.2026

See details

Where does the training course take place?

Chambre des salariés - LLLC

How much does the training course cost?

440,00€

Who is organising this training course?

Le Luxembourg Lifelong Learning Centre (LLLC), le centre de formation continue de la Chambre des salariés, dispose d'une large gamme de formations continues qui s’adressent à tout un chacun. Son offre de formation a pour objet de doter les apprenants pour autant que possible du savoir-faire approprié pour maîtriser un environnement de travail, des processus et des technologies, voire des aptitudes sociales, en constante évolution, et ce pour sécuriser au maximum leurs parcours professionnels. Le LLLC propose une panoplie importante de formations: des cours du soir; des séminaires, qui peuvent être adaptés sur mesure selon les besoins des entreprises; des formations universitaires; des formations spécialisées; des formations pour seniors; des certifications professionnelles.

Who is the training course aimed at?

Secretaries and administrative assistants.

What are the aims or the skills being targeted?

Master the fundamental tools and new practices of the profession.
Reinforce your skills in the major areas of secretarial work.
Integrate artificial intelligence (AI) into your work to improve your autonomy, clarity and relevance.

What does the training course cover?

Striving for personal effectiveness:
- master the function and organisation of the workstation;
- make the most of your contribution to the team;
- adopting a proactive and autonomous stance;
- the secretary-manager partnership: clarifying roles, clarifying rules;
- identifying tasks that can be automated with AI.
Improving oral communication skills and managing difficult situations:
- presenting a professional image in all circumstances;
- respecting professional etiquette on the telephone, by videoconference and in person;
- defining and understanding the challenges of an efficient reception;
- managing delicate situations without conflict;
- comparing responses with-without AI to assess their relational impact;
- generating appropriate wording with an AI tool to refine a message.
Mastering written communication:
- taking notes in meetings and interviews;
- synthesising information to produce structured and useful written work;
- writing clear, concise professional emails tailored to the target;
- using AI to proofread, correct, summarise or reformulate written content;
- transcribing a voice memo into text using an assisted voice dictation tool.
Broadening professional practices with AI:
- discover the main AI tools useful in the day-to-day work of a secretary;
- integrate AI into work routines without compromising confidentiality.