Serious games pack: Become an excellent negotiator

Blended learning

Which level is targeted at the end of the training course?

Intermediate

How long does the training course last?

 18,00 hours(s)

The pack is composed of several trainings for a duration ranging from 16 hours to 18 hours depending on your pace. The games can be stopped at any time and resumed later at the place where you stopped.

In which language(s) is the training course taught?

DE EN FR ...

When will the next session take place?

Who is organising this training course?

Contribuer aux changements nécessaires de notre société en retrouvant des valeurs de partage et de bienveillance. À travers nos formations, nous souhaitons participer à la transformation de la société en promouvant le développement des comportements socio-émotionnels et relationnels, le savoir-être qui contribuent à changer positivement la vie de chaque être humain, de l'enfant à l'adulte.

Who is the training course aimed at?

Anyone wishing to improve their human skills, their business skills, their relationships with others for a greater personal and professional well-being.

What are the prerequisites?

Have a good internet connexion.

What are the aims or the skills being targeted?

Do you need training in order to improve your business side and your customer service? Do you want to do it at your ease without time constraints? We have the solution!

Emoskills offers you a unique e-learning experience with nearly 18 hours of gamified training in order to improve your skills in the various fields sought to become a good salesperson, in the language of your choice.

Training remotely while having fun is now possible!

What does the training course cover?

Thanks to this pack, you will obtain all the online training courses related to customer service, negotiation techniques, by recreating real situations so that you can develop the skills you are looking for.

It is an immersion in incredible stories in which you will learn and practice strategies, techniques and tools intended to develop and improve your skills as a business.

What topics are addressed?

  • Resolve conflict with a client
  • Learn the basics of negotiation
  • Building trust
  • Define objectives
  • Be proactive
  • Learn to listen actively
  • Learn to say "no" to others and to yourself
  • Communicate effectively
  • Make decisions
  • Improve self-confidence
  • Better organize yourself

What teaching methods are used?

You will be immersed in stories that will allow you to learn in a different way thanks to simulators, quizzes, puzzles.

To achieve your goals, you will be the main character and will be connected with other characters.

How is the assessment organised?

Support is available after viewing the games to help you make the most of your new knowledge in your daily life.

What will you receive at the end of the training course?

At the end of each course, you will receive a certificate of participation.

What course materials are provided?

All lessons and tips learned during the training will be made available to you at the end of the training.

Mode of organisation

A 1 year license.

What other information is useful to know?

The package includes the following training courses:

  • Merchants (Negotiation, Conflict Resolution) 8/10 hours
  • 2100 (Learning to listen, Improving customer service) 4 hours
  • SOS (Managing emotions, Self-confidence) 1,5 hours
  • Chocolate (Persuasion, Empathy) 2 hours
  • Lumière 1 (Prospection dans le processus de vente) 1,5 heures
  • Zulu (Communication non verbale) 2 heures