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Prepare for the launch of ITIL 4 Extension Modules

Pierre-Olivier Portmann Service Management Consulting - 05/11/2021

PeopleCert announced they will release two new ITIL® 4 Extension Modules in late November 2021:

  • ITIL 4 Specialist: Sustainability in Digital & IT
  • ITIL 4 Specialist: Acquiring & Managing Cloud Services

These certifications extend the main ITIL 4 framework and provide organizations with the guidance to address and harness the challenges and opportunities presented by emerging technologies and themes that impact their operations.

These will allow individuals to learn about ITIL concepts, develop an understanding of relevant ITIL 4 guidance and enable career development opportunities in Cloud Services and Sustainability in Digital and IT.

  • ITIL 4 Specialist Acquiring & Managing Cloud Services:

Using the ITIL framework, this module provides vendor-neutral, user-centric guidance on developing a practical understanding of how cloud procurement and technology can integrate with and support broader business strategy and functions.

It explores the concept of the "cloud services user journey" which aligns key ITIL concepts such as guiding principles and the service value chain to provide a holistic view and understanding of the entire procurement lifecycle.

This module will be assessed by a closed book multiple choice question examination.

  • ITIL 4 Specialist Sustainability in Digital & IT

This module explores how service organisations may address sustainability challenges in relation to their digital and IT strategies, tactics, and operations, focusing on ITIL’s Service Value Chain and ITIL practices.

It focuses on the role that IT and digitally enabled services have in relation to the environment, whilst exploring opportunities to positively impact it by adopting and driving sustainable and ethical behaviour and a mindset that goes beyond individuals and impacts businesses at an organizational level.

The module highlights key sustainability competencies and capabilities that service organisations should develop and provides guidance on how to build capacity within their teams to effectively manage sustainability challenges.

This module will be assessed by a closed book multiple choice question examination. In addition, it will also include case study assignments, as part of the assessment process.

We will announce the exact dates shortly, so stay tuned as we plan on sharing more information.

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Pierre-Olivier Portmann Service Management Consulting

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