Why choose Matrix? Matrix is a hub. It is a company that brings together a team of like-minded, highly skilled professionals from a number of intersecting fields. We are quality professionals who have a shared approach in coaching, training, consultancy and assessments.
All persons who have client contact
none
Inspire Quality Client Relations and deliver meaningful and memorable customer experiences. When you choose to create a true INSPIREd culture, you will build trust, strengthen relationships and increase loyalty.
Develop your associates’ ability to deliver exceptional service to every customer—external or internal—in every contact.
Three modules address the skills and attitudes needed to create high-quality experiences for every customer and employee. Participants learn the INSPIRE quality standard, apply it to their own contacts and measure the impact it can make.
Developing the INSPIRE Mindset of Service
Establishing INSPIRE Relationships with Others
Expressing INSPIRE Accountability
After participating in the program, associates will:
With the INSPIRE standard, your organization can hire, train, measure and coach your associates to consistently high service levels. This will result in a culture where associates embrace a service mindset, model it in every touch point and build superior customer relationships.
Participants learn in a lab-like environment that includes recorded skill practices and individualized feedback. They apply the skills to scenarios that replicate your customer interactions.
The training is so effective that they demonstrate new skills in class, make measurable progress and can apply these skills immediately on the job
Attendees will receive a certificate of participation
