Crisis management

In today’s fast-paced and interconnected world, crises can emerge suddenly and escalate rapidly, whether triggered by operational disruptions, reputational threats, cyber incidents, or global events. Being unprepared is no longer an option.

This digital learning module on crisis management is designed to provide professionals with the mindset and approach needed to anticipate, prepare for, and respond effectively to crises. Whether you're a manager, team leader, or contributor involved in continuity planning, this course will help you understand the anatomy of a crisis and how to build resilience into your organisation’s operations.

This digital learning course on crisis management will enable participants to:

• grasp the essentials of crisis management through key concepts and foundational principles;
• explore real-world examples of crises and scenarios;
• understand the structure of a crisis management organisation and the responsibilities of key roles;
• learn practical techniques for managing crises effectively;
• build strategic capabilities, using the ISO 22361 guideline as a framework for preparedness and continuous improvement.

This e-learning embeds content entirely created by PwC experts and delivered through AI-powered visuals.

• Introduction and key concepts
• Examples of crisis and crisis scenarios
• Crisis management organisation and key roles
• Crisis management techniques
• Emotional management
• Guideline for a strategic capability - ISO 22361

We deploy our e-learning solution as from 10 licences:

From 10 to 50 participants: 75 EUR
From 51 to 150 participants: 70 EUR
From 151 to 300 participants: 60 EUR
More than 301 participants: 50 EUR

This digital learning has been designed with the support and collaboration of Thomas Wittische, Managing Director and Corentin Couto, Senior Manager at PwC Luxembourg.

• Thomas Wittische, Managing Director at PwC since 2001, brings over 20 years of expertise in IT advisory, regulatory compliance, and IT audit services for financial sectors, operational companies, and European institutions. He has led IT general control reviews, business continuity audits, security audits, and designed Security Roadmaps. Certified as ISO22301/ISO22361 Lead Implementer and DRII, Thomas has 18 years of experience in Business Continuity Management, assisting clients with risk identification, BIA analysis, recovery procedures, and crisis communication. He also leads PwC Luxembourg’s Crisis Management practice, delivering customised crisis simulations and training in emotional stress and cyber scenarios.
• Corentin Couto is a senior manager in the Risk Assurance department, specialising in IT audits, internal control reviews, Business Continuity Management, and data assurance using analytical tools. He is an ISO22301 certified Lead Implementer with expertise in crisis management, resilience center administration, and business continuity implementation and audit (BCP/DRP). Corentin has extensive experience working with financial and operational clients, reviewing business and IT processes, risks, and controls. He is also CISA certified, with strong knowledge of security configurations, access and change management, and internal financial controls. His projects include risk assessments, business impact analyses, crisis management audits, and IT regulatory compliance.