Professional Scrum Master II (exam included)

The PSM II is an advanced course that will raise your understanding of the stances that characterize an effective Scrum Master and Servant Leader. The class will teach you about complementary practices and the needed skills to enable you to have the right types of conversations and how to apply them to become an even better Scrum Master. Unlike the Professional Scrum Master (PSM) course which, mainly from a Scrum Master perspective, focuses on how to use Scrum, the Scrum framework and the role of the Scrum Master within it, the PSM II aims to clarify the desired mindset and behavior that is necessary to become an effective Scrum Master.

Course Overview

Over the 2 days*, students will learn about areas critical to growing as a successful Scrum Master such as how the
principles and values of Scrum help guide Scrum Masters in the decisions they make and how the Scrum Master can help
change the environment of Scrum Teams, creating an environment for agility to thrive. The Scrum Master role is
complex and often, a Scrum Master must be able to apply different stances in order to be effective, such as:

• The Scrum Master as a Teacher
• The Scrum Master as a Coach & Mentor
• The Scrum Master as a Facilitator
• The Scrum Master as a Change Agent

As a Scrum Master, being able to identify, and effectively apply, which stance would benefit your team the
most depending on the situation or circumstance could prove to be the key to the success of your team.
As a Scrum Master, part of your role is to help management and other stakeholders across your organization
understand the benefits of Scrum and Agile. Therefore, it is imperative that you have the information and background
that is needed to gain credibility in order to be an effective change agent.  Throughout the class, your PST
will provide stories, exercises, facilitation techniques (such as “Liberating Structures”), resources and
more.
There will also be time in class for the Professional Scrum Trainer (PST) to provide coaching on challenges
that you and your classmates may be experiencing today or may in the future.  
View the different Focus Areas covered within this class and others.

•  When offered in-person, this course is generally delivered over two consecutive days. When offered as a

Live Virtual Class, the course may be broken up into more, shorter days.

Course Learning Objectives

• What practices, tools, skills and stances make an effective Scrum Master
• How the Scrum principles and values help guide Scrum Masters in the decisions they make
• How the Scrum Master acts as a servant-leader and improve their ability in this role
• What the Scrum Master can do to support Developers and Product Owners to become more effective
• Ways that the Scrum Master can help to change the environment making it more conducive for Scrum Teams to

be successful with greater agility

• Provide tips and techniques for the Scrum Master to work with the rest of the organization in support of

their Scrum Teams

• Improve effects on the organization of a successful Scrum Master
• Dealing with team conflict
• Removing impediments
• Communicating the importance of a "Done" Increment
• How to support the Scrum Team
• Understanding the challenges of middle management

Classroom Courses