Transfer agent: operations and support teams

Inter and intra-company training

Who is the training for?

Anyone involved in the following TA related activities:

  • Transaction input and processing
  • Transaction reporting
  • Cash reconciliation and settlement
  • Distribution
  • Operational risk management

Level reached

Advanced

Duration

3,00 hours(s)

Language(s) of service

EN FR

Goals

Over the past years, the landscape of the investment fund industry has been reshaping itself, adapting to the evolving needs and expectations of investors and distributors. Along with that shift have come changes in the way the transfer agents operate, organise, manage risk, implement regulations and interact with other stakeholders of the investment funds value chain.

This training is a continuation of the "Transfer agent: processes, risks and controls - Part 1" module as it will focus more specifically on the remaining three out of the five activities related to transaction management: transaction input and processing, transaction reporting and cash reconciliation and settlement.
It will also describe the main processes related to fund events, shareholder services and fund distribution.
Lastly, you will be provided with a view on the main operational risks you might face while performing transfer agency activities.

By the end of this session, the participants will be able to understand in detail the role, responsibilities and tasks of each TA department from operational to support functions. The participants will also be guided through the process workflow of the main TA.

Contents

  • Review of the TA 6 main process workflows
  • Document reception and management
  • Account registration and maintenance
  • Transaction input and processing
  • Reporting
  • Cash reconciliation and settlement
  • Fund events
  • Relationship management
  • Transversal functions
  • TA support teams

Additional information

This training is coordinated by Khaled Lachiheb, Managing Director, and Marie-Bernadette Detroz, Director at PwC luxembourg.

Khaled is part of the Financial Services Consulting team of PwC Luxembourg.

Through many assignments, Khaled became expert in the investment fund industry, more specifically for regulatory implementations (e.g.: FATCA, MiFID II) and operational topics in the context of transfer agency and fund distribution. This allowed him to work with some of the biggest market players in the context of migration/transfer projects, setup, review and re-engineering of administration and distribution processes.

His engagements included expert roles for specific topics as well as coordination/management roles during long-term and large-budget projects.

Marie-Bernadette is part of PwC Luxembourg’s Financial Services Consulting department.

She is specialised in the asset management and securities services industry, including UCITS. She’s also a seasoned project manager and business process manager, particularly in the fields of governance, risk and compliance.

Marie-Bernadette spent more than 25 years within large international financial companies. She has an extensive expertise in the implementation of new activities such as the set-up of a PFS and the development of a global transfer agent model.

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