Executive Secretary

The business development in recent years has been accompanied by an intense growth of companies, generating new bosses and executives with high power and influence.

Along with these new executives, there is a need for a competent professional, capable of organizing, assisting and solving all kinds of pending issues. This profile, much in demand in companies of different sizes, is found in the Executive Secretary.

The Executive Secretary Course, aimed at those who want to know more about the profession and/or update their knowledge, teaches everything through dynamic and interactive video classes. The course also has handouts that can be printed, in addition to the support of tutors to answer questions.

Learn it:

• How to serve with excellence
• How to organize everyday tasks, documents and files
• Understanding business etiquette and ethics
• How to work under pressure and resolve conflicts
• How to track events and meetings

The main topics of the Executive Secretariat Course are:

Unit 1 - Initial Approach

• What is being a Secretary?
• Historical origin of the profession
• Curiosities
• Secretary training
• Training for secretarial technician
• Codes of Ethics
• Purpose of the Code of Professional Ethics
• Code of Ethics for the Secretarial Professional
• Professional record
• What is SRTE (Regional Superintendence and Management of Labor and Employment)?
• How to get professional registration at SRTE?
• Myths of the profession

Unit 2 - The Labor Market

• Labor market behavior
• Remuneration
• What are companies looking for?
• The Importance of Professional Retraining
• Tips to start the professional recycling process
• The secretary in a globalized world
• Complementary training
• Social service
• Master's degree
• Management
• Professional Label
• Tourism

Unit 3 - Professional Behavior

• The profile of the new secretary
• The secretary as representative of the executive
• Ethical posture – professional etiquette
• Interpersonal relationship
• How to earn your boss's trust
• Image care
• Personal qualities
• Conflict Resolution

Unit 4 - Professional and Management Skills

• Business writing
• How to write good texts
• Appropriate language for the profession
• Composing emails
• Writing minutes and reports
• Daily tasks
• How to organize
• How to manage your time
• Telephonic service
• Archiving papers and documents
• How to organize your schedule
• Organization of events and meetings
• Follow up
• Management skills
• Closing

OHC ASBL Certificat