Say "no" in a constructive manner

At the end of this training, the participant should be able to:

• identify difficulties in saying no
• express a refusal; practice "saying no" with tact and diplomacy
• discover how to progress in your own assertiveness

• Explore the difficulties of saying "no"
  • Why do we have so much trouble expressing a refusal? Weight of education, past experiences and social constraints
  • The advantages of "no", the disadvantages of "yes"; their real and / or imagined consequences
  • Assess one's own ability to say no
• Before expressing a refusal
  • Deepen and understand the demand and what is at stake
  • Analyse the situation: is it possible to say no? And if so, with what consequences possible, positive and negative?
  • Possible alternatives
• Say "no" in practice
  • Express your refusal: an approach in 3 steps
  • Communicate one's response with tact and constructively
  • Some rules to say no more easily
• Assert yourself more
  • Assertiveness: neither doormat nor hedgehog!
  • The benefit of daring to say things
  • Understand and fight against limiting beliefs