Say "no" in a constructive manner

Inter-company training

Who is the training for?

For all. People wishing to learn to say no, to preserve themselves, to assert themselves more.


7,00 hours(s)

Language(s) of service



At the end of this training, the participant should be able to:

  • identify difficulties in saying no
  • express a refusal; practice "saying no" with tact and diplomacy
  • discover how to progress in your own assertiveness


  • Explore the difficulties of saying "no"
    • Why do we have so much trouble expressing a refusal? Weight of education, past experiences and social constraints
    • The advantages of "no", the disadvantages of "yes"; their real and / or imagined consequences
    • Assess one's own ability to say no
  • Before expressing a refusal
    • Deepen and understand the demand and what is at stake
    • Analyse the situation: is it possible to say no? And if so, with what consequences possible, positive and negative?
    • Possible alternatives
  • Say "no" in practice
    • Express your refusal: an approach in 3 steps
    • Communicate one's response with tact and constructively
    • Some rules to say no more easily
  • Assert yourself more
    • Assertiveness: neither doormat nor hedgehog!
    • The benefit of daring to say things
    • Understand and fight against limiting beliefs

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