Collaborative work, new practices in the digital age

• Discover the contributions of collaborative work
• Evaluate the strategic issues of collaborative work for companies
• Understand the uses, methods and technological solutions of collaborative
• Set up a collaborative work environment

Concepts and issues

• Business context, networking, business 2.0 / 3.0.
• Definitions and culture of collaborative work.
• Strategic contributions and challenges (productivity, innovation, agility ...).
• Operational issues (improvement of business processes, teleworking, mobility ...).

The needs and uses of employees

• Collaboration expectations and needs of teams.
• "Employees want to collaborate". Illustrations.
• Collaboration circles: "Me", the team, the extended company, the rest of the world ...
• Maturity of uses: Different "attitudes" towards collaboration.
• Importance of corporate culture. "Lead by example"

Collaboration technologies and standards

• Technological fundamentals: Mobile, Multichannel, Standards

Open, XML, AJAX, Web Services, Shared directories.

• Terminals and interfaces: ergonomics, portability, HTML5, Responsive

Design, BYOD.

• Connected objects, internet of things.
• Computer / home automation link, augmented reality.

General mapping of collaboration solutions

• Synchronous / asynchronous communication: Text, voice and / or video. Presence management

and personal.

• Tools: phones, messaging, chat and microblogging, 'X' conferences, webinars ...
• Information management: Information lifecycle and document management.
• Information structuring, levels of confidentiality. Tools: ECM, portal, sites

'Xnet', Mashups ...

• Knowledge management: Differences between information and knowledge.
• Capitalization of knowledge in the "extended enterprise". Place of networks

social.

• KM tools: Social networks, wikis, directories, watch and social bookmark, e-Learning and

MOOC, etc.

• Process management: Principles of coordination, Modeling and orchestration of

business processes. Tools.

Project management

• Setting up environments for collaborative work.
• Modeling of collaboration processes.
• Choice of tools and solutions.
• Actors and activities of the project. Planning. Production. Pilotage. Measure. Methods

agile

• Change management