Collaborative work, new practices in the digital age

Intra-company training

Who is the training for?

All public

Level reached



2,00 day(s)

Language(s) of service



  • Discover the contributions of collaborative work
  • Evaluate the strategic issues of collaborative work for companies
  • Understand the uses, methods and technological solutions of collaborative
  • Set up a collaborative work environment


Concepts and issues

  • Business context, networking, business 2.0 / 3.0.
  • Definitions and culture of collaborative work.
  • Strategic contributions and challenges (productivity, innovation, agility ...).
  • Operational issues (improvement of business processes, teleworking, mobility ...).

The needs and uses of employees

  • Collaboration expectations and needs of teams.
  • "Employees want to collaborate". Illustrations.
  • Collaboration circles: "Me", the team, the extended company, the rest of the world ...
  • Maturity of uses: Different "attitudes" towards collaboration.
  • Importance of corporate culture. "Lead by example"

Collaboration technologies and standards

  • Technological fundamentals: Mobile, Multichannel, Standards

Open, XML, AJAX, Web Services, Shared directories.

  • Terminals and interfaces: ergonomics, portability, HTML5, Responsive

Design, BYOD.

  • Connected objects, internet of things.
  • Computer / home automation link, augmented reality.

General mapping of collaboration solutions

  • Synchronous / asynchronous communication: Text, voice and / or video. Presence management

and personal.

  • Tools: phones, messaging, chat and microblogging, 'X' conferences, webinars ...
  • Information management: Information lifecycle and document management.
  • Information structuring, levels of confidentiality. Tools: ECM, portal, sites

'Xnet', Mashups ...

  • Knowledge management: Differences between information and knowledge.
  • Capitalization of knowledge in the "extended enterprise". Place of networks


  • KM tools: Social networks, wikis, directories, watch and social bookmark, e-Learning and

MOOC, etc.

  • Process management: Principles of coordination, Modeling and orchestration of

business processes. Tools.

Project management

  • Setting up environments for collaborative work.
  • Modeling of collaboration processes.
  • Choice of tools and solutions.
  • Actors and activities of the project. Planning. Production. Pilotage. Measure. Methods


  • Change management

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