ITIL4® Foundation (English)

Pour assister à la formation il n'y a aucun prérequis

ITIL® is the IT service management framework widely recognized as the best-fit IT best practice, which provides a common language and tools that strengthen collaboration among IT teams, to drive value for all the company.

The Foundation level is intended as an introduction to ITIL 4® focused on understanding the ITIL 4® framework and key concepts and preparing for the ITIL 4® Foundation exam.

Training aims:

• Understand the key concepts of IT service management
• Understand how the ITIL® Guiding Principles can help an organization adopt and adapt IT service management
• Understand the four dimensions of IT service management
• Understand the purpose and components of ITIL® Service Value System
• Understand the activities of the service value chain and their interconnection
• Know the purpose and terms of the 15 ITIL® practices

1. The ITIL® repository and the practice of service management

2. The key concepts of service management

3. The seven guiding principles of organizations

4. The four dimensions of service management

5. The service value system

6. The service management value chain

7. The 15 practices of IT service management

8. The seven main practices of service management

• Présentation Power Point
• Atelier pratiques
• Simulation
• Examens blancs
• Echanges et discussions

Cette formation prépare à la certification ITIL 4 Foundation en gestion des services informatiques

• Attestation de participation - Aide à l'inscription à l'examenITIL 4 Foundation et à la préparation du dossier d'éligibilité