ITIL 4 Foundation Virtual (exam included) in English - 4 half days

Blended learning

Who is the training for?

  • IT Service Providers
  • IT Directors and Managers
  • CIO’s
  • Service Management Consultants...

Level reached



4,00 day(s)

4 half days - 9:00 - 13:00

Language(s) of service



It is desirable but not essential that participants have some understanding of IT Service Management. Some pre-read material is provided prior to the event and is expected to be fully read before attending the course.


Following the completion of the course participants should:

  • Understand the key concepts of Service Management
  • Understand how the ITIL guiding principles can help an organization adopt and adapt service management
  • Understand the four dimensions of service management
  • Understand the purpose and components of the ITIL Service Value System
  • Understand the activities of the Service Value Chain, and how they interconnect
  • Know the purpose and terms of the 15 ITIL practices
  • Understand 7 ITIL practices
  • Pass the ITIL Foundation exam


The training will cover the ITIL terms and prepare the delegate for the ITIL Foundation exam with a focus on:

    • Introduction to ITIL
    • Service Management as a practice
    • Service Strategy
    • Service Design
    • Service Transition
    • Service Operation
    • Continual Service Improvement
    • ITIL Foundation exam
    • Course Conclusion

Teaching methods

  • The Virtual Training is structured as a combined use of GoToTraining and aNewSpring.
  • A series of virtual classroom sessions organized and broadcasted through GoToTraining.
  • E-learning on the aNewSpring platform.


The ITIL Foundation examination is as follows:

  • 1 hour
  • 40 questions
  • Multiple choice
  • 65% pass mark
  • Closed book

Certificate, diploma

ITIL Foundation Certificate (PeopleCert)

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