ITIL 4 Foundation Virtual (exam included) in English - 4 half days

It is desirable but not essential that participants have some understanding of IT Service Management. Some pre-read material is provided prior to the event and is expected to be fully read before attending the course.

Following the completion of the course participants should:

• Understand the key concepts of Service Management
• Understand how the ITIL guiding principles can help an organization adopt and adapt service management
• Understand the four dimensions of service management
• Understand the purpose and components of the ITIL Service Value System
• Understand the activities of the Service Value Chain, and how they interconnect
• Know the purpose and terms of the 15 ITIL practices
• Understand 7 ITIL practices
• Pass the ITIL Foundation exam

The training will cover the ITIL terms and prepare the delegate for the ITIL Foundation exam with a focus on:

• Introduction to ITIL
• Service Management as a practice
• Service Strategy
• Service Design
• Service Transition
• Service Operation
• Continual Service Improvement
• ITIL Foundation exam
• Course Conclusion

• The Virtual Training is structured as a combined use of GoToTraining and aNewSpring.
• A series of virtual classroom sessions organized and broadcasted through GoToTraining.
• E-learning on the aNewSpring platform.

The ITIL Foundation examination is as follows:

• 1 hour
• 40 questions
• Multiple choice
• 65% pass mark
• Closed book

ITIL Foundation Certificate (PeopleCert)