ITIL® 4 Foundation & Certification

Inter-company training

Who is the training for?

  • Individuals at the start of their journey in Service Management
  • ITSM Managers and aspiring ITSM Managers
  • Individuals working in other parts of "IT" (digital, product, development) with strong interface with service delivery
  • Existing ITIL qualification holders wishing to update their knowledge


21,00 hours(s)

Language(s) of service


Next session





None. However delegates should have some experiences of IT Service Management


ITIL 4 provides the guidance organizations need to address new service management challenges and utilize the potential of modern technology. It is designed to ensure a flexible, coordinated and integrated system for the effective governance and management of IT-enabled services.

The Foundation module is a prerequisite for the ITIL 4 higher level qualifications and its primary objectives are to provide participants with:

  • An introduction to the management of modern IT-enabled services
  • An understanding of the common ITIL language and key concepts
  • An insight in how to improve their work and the work of their organizations
  • An overview of the ITIL 4 service management framework and how it has evolved to adopt modern technologies and ways of working


  • Key Concepts of Service Management
    • Value and value co-creation
    • Organizations, service providers, service consumers and other stakeholders
    • Products and services
    • Service relationships
    • Value: outcome, costs and risks
  • The Four Dimensions of Service Management
    • Organizations and people
    • Information and technology
    • Partners and suppliers
    • Value streams and processes
  • The ITIL Service Value System
    • Opportunity, demand and value
    • The ITIL guiding principles
    • Governance
    • Service value chain
    • Practices
    • Continual improvement
  • The ITIL Management Practices
    • General practices
    • Service management practices
    • Technical practices

Next session

Language and price

EN 1450,00€

Additional information

The course will be held in English but our trainers are also fluent in French.

ITIL® and PRINCE2® are registered trade marks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

"The ITIL® course on this page is offered by PTCoE of AXELOS Limited. ITIL® is a [registered] trade mark of AXELOS Limited. All rights reserved.”

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