Customer Service, Sales, After Sales.
This course will help you introduce the different facets of Customer Relationship Management (CRM) to participants. It will also help you teach them how to identify who their customers really are, analyze the key components of CRM, and understand how it integrates within an organization.
This course will help you know how to:
Session One: Course OverviewSession Two: Customer Relationship ManagementSession Three: What CRM Is and Who It ServesSession Four: Checklist for SuccessSession Five: Requirement Driven Product SelectionSession Six: Considerations in Tool SelectionSession Seven: Strategies for Customer RetentionSession Eight: Building the FutureSession Nine: Homegrown vs. Application Service ProviderSession Ten: The Development TeamSession Eleven: Evaluating and Reviewing Your Program
Identify who your customers really are and develop a checklist for readiness and success in CRM
Cours certifié -OHC
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