Learn to resolve conflicts: To maintain a good quality of the relationship and a healthy climate

• Be able to act in the event of conflicts and adopt the best possible solution to resolve various types of problems between two collaborators.
• Establish and maintain a healthy social climate.
• Learn to use and master a concrete tool for conflict resolution in business.

Step 1 – Identification of the conflict

• Define and identify the sources of conflict
• Understand your conflict management style
• Avoid major obstacles

Step 2 – Effective communication to anticipate and/or manage conflict

• Know how to communicate your emotions and needs
• Activate your empathy and develop your active listening
• Secure rt use nonviolent communication

Step 3 – CoResolve method for conflict management within a group

• Theory of role fluidity
• Resistance dynamics
• Communication breakdowns
• Dynamic dialog
• Practical exercises

La formation alterne les apports théoriques et la réflexion personnelle, les échanges avec le groupe, les exercices pratiques et les mises en situation.

Une attestation de formation sera délivrée à l'issue de la formation.