Business English

Niveau B1

• Know how to receive customers, inform customers about products and services, know how to contact customers
• Know how to introduce yourself, how to start a conversation
• Know how to talk about your work and your business activities
• Knowing how to explain situations related to products and services
• Know the techniques to answer questions and resolve conflicts
• Be able to communicate using language adapted to the sector

• Vocabulary to learn how to sell products and services in English speaking countries
• Practice the most important business verbs and expressions in a sales situation
• Learn to communicate and exchange information in an easy way through basic sales techniques using auxiliary verbs and other verbs very common in present and future tense
• Understand customer questions and answers in a sales context
• Be able to correctly recognize words in the sales language, read and spell separate words or associated phrases

OHC ASBL Certificat