Manage Emotions and Improve Relationships with Others

After the training the participant shall be able to:

• identify, manage and express their emotions
• understand their origin and use them as a resource
• use emotional intelligence in communication, team management, customer relations/sales and conflict management

• Become aware of one’s emotions and better understand them
• Definition: emotions (primary and mixed), feelings
• Mechanism of emotions
• Link between emotions, thoughts and behaviour
• Constructive and negative consequences of emotions
• Techniques to better manage emotions
• Self-awareness and confrontation of automatic thoughts
• Association and dissociation
• Decentralisation and empathy
• Letting go
• Respiratory relaxation
• Autogenous training of Schulz
• Muscle relaxation of Jacobson
• Anchoring
• "Act as if" method
• Use emotional intelligence in communication, team management, customer relations/sales and conflict management
• Definition of emotional intelligence
• Determination of emotional quotient
• Bases of communication
• Active listening
• Techniques of assertiveness
• Cardiac consistency practice
• Individual Action Plan

No exam is available for this training course.

At the end of the training, the participants will receive a certificate of attendance delivered by the House of Training.