DASA DevOps Coach (Virtual Classroom)

Basic familiarity with Agile, Scrum, and DevOps framework is beneficial.

The course is beneficial for professionals, such as:

• Professionals who have a working knowledge of coaching, hands-on experience in helping organizations adopt DevOps principles.
• Experienced DevOps professionals who have helped organizations actually transition to DevOps - preferably guided by the DASA DevOps competency model.

At the end of this course, you will be able to:

• Recollect the knowledge of DevOps and connect the role of a DevOps Coach to the DASA DevOps Principles.
• Comprehend the mindset and role of a DevOps Coach.
• Understand the characteristics, structures, and life-cycles of DevOps teams and how to Coach them to high-performance.
• Use the GROW model as an effective tool during the entire coaching process.
• Discover and learn the art of "Feedback" and creating a feedback culture using various "Feedback" models.
• Understand DevOps transformation mastery.
• Distinguish the responsibilities of "DevOps Coach" and "DevOps Leader".
• Understand that DASA DevOps Coaching is for continuous "Performance" and "Change" - and understand underlying the metrics.
• Apply skills, techniques and mindset shifts and deep dive into inner and outer competencies focusing both what you do, and how you are being.
• Understand and utilize coaching skills and knowledge to create high performing teams that are resilient, innovative, resourceful and ready for their continuous improvements.
• Understand the 4 different key modes: Coaching, Mentoring, Facilitation & Consulting. Learn when, why and how to apply the right mode.
• Apply learnings to build a business case and plan for the DevOps Transformation journey.
• Interpret the DevOps organizational goals and establish the critical role high performing teams have in this.

Like all other hyper-growth trends in the IT industry, the adoption of DevOps is not immune to potential misunderstandings and misconceptions. Besides relevant tooling and technology, DevOps predominantly entails a cultural shift towards a new mindset, behaviors, a new organization, and a new way of working.

DASA DevOps Coaches within organizations make remarkable contributions on the ground in developing team members and teams into high performing teams with a new mindset, behaviors, organization, and a way of working. The objective of the Coach is to help teams develop their DevOps skills, knowledge and behavior in order to rapidly become self-sufficient and fully leverage the benefits of DevOps.

Coaches promote and facilitate teams that make them more competent and fulfilled so that they are proficient to contribute to their organization and finding meaning of DevOps adoption. As a coach, you help to speed up delivery in teams, create more transparency and build a continuous improvement mindset. At the Organization level, you provide strategic coaching and help organizations achieve their transformational goals.

The DASA DevOps Coach program is designed to prepare professionals for working as an effective DevOps Coach. During this intense, activity-based course you become familiar with the characteristics and traits of a successful DevOps Coach, learn about DASA’s coaching model and apply the DASA DevOps Competence Model in teams and organizations.

Course Agenda:

Virtual Session 1 (4 hours)

Module 0: Course Introduction

• Welcome and Introduction
• Course Overview
• Preparation Work

Module 1: DevOps Journey - A Quick Preview

• Traditional to Agile to DevOps
• DASA DevOps Principles

Virtual Session 2 (4 hours)

Module 2: DevOps Coach Performance and Change

• Coaching for Performance
• Coaching for Change

Module 3: Being a DevOps Coach

• Foundational Competencies (Presence and Listening)

Virtual Session 3 (4 hours)

Module 3: Being a DevOps Coach

• Foundational Competencies (Questioning and Direct Communication)
• Enabling Competencies (Contracting, Influencing and Consulting)
• Coaching Modes (Coaching, Mentoring, Facilitation and Consulting)
• Switch between Coaching Modes (Coaching, Mentoring, Facilitation and Consulting)

Virtual Session 4 (4 hours)

Module 4: Team Coaching

• DevOps Organization and Teams
• Team Development
• Gemba Walk
• DevOps Team Coaching

Virtual Session 5 (4 hours)

Module 4: Team Coaching

• DevOps Team Coaching (Contd.)

Module 5: DevOps Transformation Journey

• Transformation: The Seven Steps

Virtual Session 6 (4 hours)

Module 5: DevOps Transformation Journey

• Value Stream Analysis and Architecture
• Automation and Tooling

Exam Preparation (Tips ans Tricks)

Module 00: Program Overview

DASA DevOps Overview
Program Expectation
DASA DevOps Coach Program at a Glance
Course Learning Outcome
Exam Details

Module 01: DevOps Journey - A Quick Preview

Activity - Recall DevOps Fundamentals
Activity - IT Industry Evolution
Traditional, Agile and DevOps
Impact of Technology Trends
DevOps Coach & DevOps Leader
DASA DevOps - Principles
Case Study

Module 02: DevOps Coach: Coaching for Performance & Change

Activity - Beer Distribution Game and Bullwhip Effect
Essence of DevOps Coaching
DevOps Coaching - Key Dimensions
Objectives and Key Results (OKRs)
DevOps - Representative Value, Behaviors and Delivery Metrics
Continuous Delivery Maturity Levels
Performance Analysis Quadrant
The journey from Challenge to Impact
Organizational Journey of Change
Activity - Baselining Your Metrics & Team Engagement

Module 03: Being a DevOps Coach

Competency Framework
Coaching Framework
Core Skills for a DevOps Coach - Contracting, Presence, Listening & Questioning
Activities - Contracting, Experience Listening, Questioning
Stakeholder Management
Communication
Influencing
Mode of Operation of a DevOps Coach - Coaching, Mentoring, Facilitation, Consulting
The Switch - Coaching, Mentoring, Facilitation & Consulting
Feedback

Module 04: Team Coaching

DevOps - Organization and Teams
DevOps - Team Development
Role of a DevOps Coach in building DevOps Organization
Gemba Walk
DevOps - Team Coaching
DevOps - Team Coaching in Action

Module 05: DevOps Coach Transformation Journey

Activity - Preparing & Planning for DevOps Transformation
Developing the Business Case and Map Costs to Value
Models DevOps Assessments
DevOps Transformation & Roadmap
Implement DevOps Gap findings - Culture, Organization, Process and Automation
Focus on Continuous Improvement
Sustain the transformed State
Bringing it together - applying Learnings to a Case Study

Course Delivery: Virtual Classroom

Exam Format:

• Closed-book format (Participants may bring scratch paper)
• Questions: 10 Multiple Choice Questions based on (mini) cases
• Passing Score: 65%
• Exam Duration: 90 minutes (15 minutes extra time for non-native English speakers)

DASA (DevOps Agile Skills Association) DevOps Coach Certificate. The DASA DevOps Coach exams are delivered by APMG

There is no need to be certified on DASA DevOps Fundamentals.
Prior to the Coach course, the participants will receive reading materials about DASA's Competence Model and the 6 DASA Principles.
Participants are required to read this critical piece of content, before the start of the first day.