Conflict management in professional domain (C5039)

Formation inter-entreprise

À qui s'adresse la formation?

Anyone wishing to constructively manage a professional conflict: team manager, HR, project manager, etc.


23,00 heure(s)

Langues(s) de prestation


Prochaine session




  • Recognize a conflict situation and know how to distinguish between the different types of conflict.
  • Learn to analyse a conflict: divergent interests of stakeholders, issues, environment...
  • Understand the cost of conflict for all parties involved.
  • Appropriate conflict resolution tools and apply them in role plays.
  • Prepare for conflict resolution and build your argument.
  • Manage conflicts.
  • Arm yourself with the tools to deal with difficult people and situations.
  • Knowing how to anticipate and prevent conflicts.


Le contenu est identique aux objectifs d'apprentissage pour cette formation.

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