ITIL® 4 Foundation eLearning

None, although a familiarity with IT service delivery will be beneficial.

At the end of this course, participants will be able to:

• Understand the key concepts of ITIL® service management.
• Understand how ITIL® guiding principles can help an organization to adopt and adapt ITIL® service management.
• Understand the four dimensions of ITIL® service management.
• Understand the purpose and components of the ITIL® service value system, and activities of the service value chain, and how they interconnect.
• Understand the key concepts of continual improvement.
• Learn the various ITIL® practices and how they contribute to value chain activities.

The ITIL® 4 Foundation eLeaning is based on the exam specifications specified by AXELOS for the ITIL® 4 Foundation certification.

The fundamental objective of this course is to help the participants understand the key concepts of service management and ITIL® 4 and prepare for the ITIL® 4 Foundation exam.

The ITIL® 4 Foundation eLearning provides a rich learning experience through the different styles of learning (visual, reading, and auditory) offered through different learning components. The different components of the course are part of the learning track that targets to provide learning for achieving the certification as well as for understanding how ITIL® 4 relates to the work environment.

The core components of the course include a multi-level learning structure that accommodates individual preferences and quizzes and knowledge checks to ensure seamless track of progress. A case study iased on a fictitious organization, "Axle Car Hire" and focuses on describing how and organization adopts the ITIL® 4 guidance through ITIL® 4guiding principles, service value chain, continual improvement model, and ITIL practices.

The rich learning experience is supported by additional learning tools such as a detailed Learner Workbook and Quick Reference Guide to enhance exam preparation and long-term learning. In addition to these core components, the learning track comprises sample exams, and practice questions.

Module 1: Introduction to ITIL4

Module 2: Key Concepts of Service Management
2.1 The concept of value
2.2 Stakeholder and service consumer roles Module
2.3 Service offerings
2.4 Creating value with services

Module 3: Key Concepts of ITIL4
3.1 Four dimensions of service management
3.2 ITIL service value system
3.3 Service value chain

Module 4: Guiding Principles
4.1 Introduction to the guiding principles
4.2 Using the guiding principles

Module 5: ITIL 4 management practices
5.1 Purpose of the ITIL practices
5.2 Overview of eight ITIL practices
5.3 Key management practices, Part 1
5.4 Key management practices, Part 2
5.5 Key management practices, Part 3

Module 6: Course Review
Recap of key terms and concepts
Sample paper 1
Sample paper 2
Guidelines for taking the certification exam

Course Delivery: Online

Exam Format:

• Closed-book format
• Online Web-Proctored
• Participants may bring scratch paper

Questions: 40 multiple choice questions
Passing Score: 65%

Exam Duration:

60 minutes
15 minutes extra time for non-native English speak

ITIL® 4 Foundation Certificate. The ITIL® 4 Foundation exams are delivered by PeopleCert.

Courses you can take after this course include:

• ITIL Managing Professional (MP)
• ITIL Strategic Leader (SL)
• ITIL Practice Manager (PM)