Speaking with confidence on the telephone - Part 2

Blended learning

Who is the training for?

All public

Level reached

CEFRL - Level B1

Duration

1,50 hours(s)

Language(s) of service

EN

Prerequisites

Recommended for participants with a good foundation in English (level B1 and above).

Goals

English Language Development

  • Use a wide range of expressions used in professional telephone calls.
  • Understand the different conventions in starting and finishing a professional telephone call.
  • Understand a wide range of common phrasal verbs, acronyms and business idioms typically used in professional telephone calls.
  • Deploy terms and expressions used to ‘soften’ a difficult message to internal or external contacts by telephone.

Professional skills development

  • Critically reflect on how to use the telephone effectively in communicating to a wide range of audiences.
  • Making small talk on the telephone with established professional contacts.
  • Effectively communicate difficult messages and deal with difficult questions on the telephone.
  • Overcome communication breakdowns on the telephone.
  • Communicating in a way that is sensitive to both your audience and the current Covid-19 context.

Contents

A webinar via zoom developing your Business English skills in speaking professionally on the telephone. Continues the themes followed in Part 1 of the two-part series. An opportunity for questions and answers.

A comprehensive pack to take away full of vocabulary lists and useful templates is included in the price.

Points covered

  • The sessions focus on the practical English language you need in every day life.
  • Based on realistic professional scenarios.
  • We develop the grammar required to improve your precision in Business English.

Mode of organisation

Webinar with time for questions and answers.

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