Optimise your client centricity

Betribsintern Formatioun

U wie riicht sech d'Formatioun?

Anyone who has contacts with clients - both internal and external

Erreechten Niveau

Avancéiert

Dauer

4,00 Stonn(en)

Sprooch(e) vun der Déngschtleeschtung

DE EN FR LU

Nächst Sessioun

Ziler

  • Understand and master the challenges linked to customer orientation
  • Identify and understand customer expectations (both internal and external)
  • Identify the methods at your disposal to respond to these expectations in a better way
  • Learn how to develop a customer centric culture

Inhalt

  • Understand what a customer culture comprises
  • Become aware of the importance of and challenges linked to customer orientation
  • Develop among your employees for the need for a client culture
  • Draw up a "customer-orientated" action plan for this area of activity
  • Reflect on how best to implement and improve your customer centric orientation

Pedagogesch Methoden

To facilitate the learning process, MindForest Group integrates transmissive and collaborative methods (practice, exercises, feedback), otherwise known as action learning, into its teaching approach.

Certificat, Diplom

Attendance certificate

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