Optimise your client centricity

Unternehmensinterne Weiterbildung

An wen richtet sich die Weiterbildung?

Anyone who has contacts with clients - both internal and external

Erreichtes Niveau

Fortgeschritten

Dauer

4,00 Stunde(n)

Sprache(n) der Dienstleistung

DE EN FR LU

Ziele

  • Understand and master the challenges linked to customer orientation
  • Identify and understand customer expectations (both internal and external)
  • Identify the methods at your disposal to respond to these expectations in a better way
  • Learn how to develop a customer centric culture

Inhalt

  • Understand what a customer culture comprises
  • Become aware of the importance of and challenges linked to customer orientation
  • Develop among your employees for the need for a client culture
  • Draw up a "customer-orientated" action plan for this area of activity
  • Reflect on how best to implement and improve your customer centric orientation

Pädagogische Methoden

To facilitate the learning process, MindForest Group integrates transmissive and collaborative methods (practice, exercises, feedback), otherwise known as action learning, into its teaching approach.

Zertifikat, Diplom

Attendance certificate

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