How to be a manager and a leader?
Being an effective team leader can entail responsibilities and skills which may be radically different from those which have until now served you in your career.
Guaranteeing high performance at team level, managing an organisation, training your peers and establishing trust, credibility and influence all require highly specific competencies.
This two-day course hosted by PwC’s Academy aims to provide managers with the skills to ensure sustainable performance within their teams.
By the end of this course participants will be able to:
- set management priorities in accordance with the medium-term and long-term management cycle;
- establish a management framework conducive to high performance;
- foster relationships within teams and assign tasks based on individual development stages;
- manage non-technical roles within their teams;
- gain insight into their individual management style;
- develop their teams through effective leadership;
- establish relationships founded on trust and credibility;
- provide useful feedback.
- Managing performance
- Outcome-related Performance Indicators (ORPI model)
- Organisational benchmarks on performance
- Management priorities
- Scope of management responsibilities
- Management priority cycles
- Fostering relationships within teams
- Team integration benchmarks
- Assigning tasks based on individual development
- Team-building techniques
- Managing non-technical roles within a team
- Cross-disciplinary roles within high-performing teams
- Benchmarking non-technical roles
- Leadership styles (testing your individual leadership style)
- Assessing individual development stages within your team and their leadership needs
- Adapting leadership to individual development stages
- Communication and relationships
- Prerequisites for trust and credibility
- Feedback techniques
- Communicating effectively when faced with criticism
An attendance certificate will be sent to participants.