Conflict management in professional domain (C5039) - Blended learning

Blended learning

À qui s'adresse la formation?

Anyone wishing to constructively manage a professional conflict: team manager, HR, project manager, etc.

Durée

23,00 heure(s)

Langues(s) de prestation

EN

Prochaine session

Prérequis

None.

Objectifs

  • Recognize a conflict situation and know how to distinguish between the different types of conflict.
  • Learn to analyse a conflict: divergent interests of stakeholders, issues, environment...
  • Understand the cost of conflict for all parties involved.
  • Appropriate conflict resolution tools and apply them in role plays.
  • Prepare for conflict resolution and build your argument.
  • Manage conflicts.
  • Arm yourself with the tools to deal with difficult people and situations.
  • Knowing how to anticipate and prevent conflicts.

Contenu

Le contenu est identique aux objectifs d'apprentissage pour cette formation.

Ces formations pourraient vous intéresser