Call center / help desk / telemarketing operator
Learn the techniques of active and receptive service and telemarketing.
- Would you like to work with telemarketing, but think you don't know how to talk on the phone?
- Are you afraid of customer reaction on the other end of the line and want to learn how to deal with it?
- Do you think you'll stutter and want to know what to say at the right time?
- Know that the telemarketing course reveals all the secrets and techniques of this sector which has grown a lot in the last three years, becoming one of the largest employment sectors in the country
- It is estimated that 50% of telemarketing operators have not received adequate training.
Become a telemarketing operator or manager with solid knowledge, acquiring or improving your techniques.
Find out how:
- Close a sale
- Overcome customer objections
- Calms the client
- Plan your argument
- Prepare an approach roadmap
- Choose from different styles of operation, among many other basic themes for winning in the world of telephone service
The main subjects of the telemarketing course are:
Unit 1 - Brief definition and history of telemarketing
- Benefits of Telemarketing
- Personal sales and telemarketing
- Basics of working with telemarketing
- Definition of Marketing
- Direct marketing
- The client's enchantment scale
Unit 2 - Call center
- Standards and rules of a relationship center
- Operating styles
- How to speak correctly?
- How to listen properly
- Common communication errors
- How to calm an unsatisfied customer
- Satisfied needs and satisfied wishes
Unit 3 - Knowledge of products/services
- Planned arguments
- Overcome objections
- How to close sales
- Operating techniques
- Difference between listening and listening
- Mental agility
- Respond to complaints
- The art of speaking well
Unit 4 - Identifying types of clients
- Profile of the candidate for the Telemarketing Operator
- Call center spaces and facilities
- Telemarketing operator functions
- Telemarketing for sales
- Identification of customer types
- Closing words
- Post call control
- Course completion
Who is the course aimed at?
- Vente ou service téléphonique.
- Les personnes qui travaillent avec les ventes ou qui souhaitent travailler avec les ventes ou la représentation commerciale.
- Marketing de réseautage.
OHC ASBL Certificat