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Call center / help desk / telemarketing operator

10 week(s)

40 heures au total: 30 en ligne + 10 en face à face


Learn the techniques of active and receptive service and telemarketing.

  • Would you like to work with telemarketing, but think you don't know how to talk on the phone?
  • Are you afraid of customer reaction on the other end of the line and want to learn how to deal with it?
  • Do you think you'll stutter and want to know what to say at the right time?
  • Know that the telemarketing course reveals all the secrets and techniques of this sector which has grown a lot in the last three years, becoming one of the largest employment sectors in the country
  • It is estimated that 50% of telemarketing operators have not received adequate training.

Become a telemarketing operator or manager with solid knowledge, acquiring or improving your techniques.

Find out how:

  • Close a sale
  • Overcome customer objections
  • Calms the client
  • Plan your argument
  • Prepare an approach roadmap
  • Choose from different styles of operation, among many other basic themes for winning in the world of telephone service


The main subjects of the telemarketing course are:

Unit 1 - Brief definition and history of telemarketing

  • Presentation
  • Benefits of Telemarketing
  • Personal sales and telemarketing
  • Basics of working with telemarketing
  • Definition of Marketing
  • Direct marketing
  • The client's enchantment scale

Unit 2 - Call center

  • Standards and rules of a relationship center
  • Operating styles
  • How to speak correctly?
  • How to listen properly
  • Common communication errors
  • How to calm an unsatisfied customer
  • Satisfied needs and satisfied wishes

Unit 3 - Knowledge of products/services

  • Planned arguments
  • Overcome objections
  • How to close sales
  • Operating techniques
  • Difference between listening and listening
  • Mental agility
  • Respond to complaints
  • The art of speaking well

Unit 4 - Identifying types of clients

  • Profile of the candidate for the Telemarketing Operator
  • Call center spaces and facilities
  • Telemarketing operator functions
  • Telemarketing for sales
  • Identification of customer types
  • Closing words
  • Post call control
  • Course completion

Target group

Who is the course aimed at?

  • Vente ou service téléphonique.
  • Les personnes qui travaillent avec les ventes ou qui souhaitent travailler avec les ventes ou la représentation commerciale.
  • Marketing de réseautage.


Certficate, diploma

OHC ASBL Certificat

Responsibility for the content of this training description lies solely with its author, the training provider Office House Capellen.

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Level Débutant
Organisation Blended learning
Next sessions
From/To Location Price
19/08 - 21/10/21
  En ligne/OnLine   790.00 €
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