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English - Retail - Services and Products

40 hour(s)

Objectives

People buy consumer goods and services through various channels. We will look at different types of retail channels such as stores, online, catalogs, direct sales, home shopping on television, and automated retail.

Here are some examples of retail categories:

  • Car dealers, including auto parts, new and used vehicle sales
  • Non-store retailers, which means online retail sales
  • Department stores
  • Clothing, such as specialty clothing stores
  • Electronics and appliance stores, including big box retailers
  • Food and beverage stores, including grocery stores and liquor stores
  • Construction and gardening supply stores
  • Sporting goods / hobby stores
  • Health / beauty stores, including pharmacies
  • Furniture stores
  • Hospitality and leisure, including hotels, restaurants and bars
  • Service stations
  • Miscellaneous

Content

You may not realize that you already know a bit of the language of business

  • Greetings of the day
  • How are you?
  • More greetings
  • Contact details
  • Please and thank you
  • I do not understand
  • Yes No
  • Clothing & Accessories
  • Shopping for clothes
  • Sales
  • Adjectives
  • In the shop
  • Where is / are…?
  • Purchase of products
  • How much does it cost?
  • Payment
  • Customer service
  • Shopping for food
  • Useful places
  • Countries
  • Numbers
  • Where are you from?
  • What is the phone number?
  • Give your contact details
  • Where do you live?
  • Colors and sizes
  • What would you like to drink?
  • Hour part 1 hour
  • Time Part 2 Past / half past
  • Time Part 3 Past and to
  • What time is it?
  • Where is…?
  • instructions
  • Stationary
  • Taxi, please
  • Marketing
  • Recommendations
  • Banalities
  • Business Small Talk
  • What's the problem?
  • Where can I…?
  • Days of the week and months
  • To welcome the client
  • Describe the product
  • Describe the services
  • Others

Target group

Who is the course aimed at?

Vente au détail

Assessment

Certficate, diploma

OHC ASBL Certificat



Responsibility for the content of this training description lies solely with its author, the training provider Office House Capellen.

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Characteristics
Level Intermédiaire
Organisation Blended learning
Teaching aids

En ligne

Languages
Partnership

EU24h

Next sessions
From/To Location Price
17/08 - 11/09/20
  En ligne/OnLine   290.00 €
See details
31/08 - 25/09/20
  En ligne/OnLine   290.00 €
See details
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