Operational risks in TA

Over the past years, the landscape of the investment fund industry has been reshaping itself, adapting to the evolving needs and expectations of investors and distributors. Along with that shift have come changes in the way the transfer agents operate, organise, manage risk, implement regulations and interact with other stakeholders of the investment funds value chain.

Our training aims at preparing you to understand the operational processes of your transfer agency activities, whether in the UCITS or alternative funds.
This first part will have a particular focus on two out of the five activities related to transaction management (i.e.: document reception and management, account registration and maintenance).

By the end of the session, the participants will have a good understanding of operational risk linked to transfer agency activities and its causes (people, processes, systems and external events).

• Risk management and the different types of risks (market, credit, liquidity, operational and others)
• Definition of operational risk
• Operational risk (processes, people, systems, external events)
• ORM (identify, assess, optimise, monitor, report) and the 3 lines of defence model

This training is coordinated by Khaled Lachiheb, Managing Director, and Marie-Bernadette Detroz, Director at PwC Luxembourg.

Khaled is part of the Financial Services Consulting team of PwC Luxembourg.

Through many assignments, Khaled became expert in the investment fund industry, more specifically for regulatory implementations (e.g.: FATCA, MiFID II) and operational topics in the context of transfer agency and fund distribution. This allowed him to work with some of the biggest market players in the context of migration/transfer projects, setup, review and re-engineering of administration and distribution processes.

His engagements included expert roles for specific topics as well as coordination/management roles during long-term and large-budget projects.

Marie-Bernadette is part of PwC Luxembourg’s Financial Services Consulting department.

She is specialised in the asset management and securities services industry, including UCITS. She’s also a seasoned project manager and business process manager, particularly in the fields of governance, risk and compliance.

Marie-Bernadette spent more than 25 years within large international financial companies. She has an extensive expertise in the implementation of new activities such as the set-up of a PFS and the development of a global transfer agent model.