Customer Service

Blended learning

Who is the training for?

  • Réceptionniste dans des restaurants et des bars
  • Service téléphonique
  • Prestataires de services
  • Vendeurs en général

Level reached

Beginner

Duration

10,00 week(s)

60 heures: 50 heures en ligne et 10 heures de cours en face à face

Language(s) of service

DE EN FR LU ...

Next session

26.04.2024
Location
En ligne avec le professeur

Price

790,00€

Goals

Customer service is vital to any successful business. A satisfied customer naturally indicates others and generates new business, while a dissatisfied customer can cause serious damage to the organization.

Thinking about it, more and more companies have invested in the qualification of their employees in order to be able to provide a quality service, whether in the presentation of the product/service, in the closing of the sale or even in the treatment. possible complaints in after-sales work.

Contents

In the customer service course, suitable for all those who are in contact with customers, whatever their position, we will show you how to make the right approach, negotiate the best conditions and more:

  • How to delight your client
  • Know how to identify the profile of each client and personalize the service
  • How to process and cancel any complaints

The main themes of the Customer Service course are:

Unit 1 - The service professional
  • Presentation
  • What is attendance?
  • The attitude of the professional and the company
  • Proactivity and organization
  • Emotional intelligence
Unit 2 - The client
  • Who is the client?
  • Different types of customers
  • How does your client think?
  • Customer satisfaction
Unit 3 - Negotiation
  • Communication strategies
  • Assertiveness
  • Present the benefits to your client
  • Help your client decide
Unit 4 - After sales
  • Moments of truth and dimensions of quality
  • Loyalty of the clientele
  • Claims management
  • Legal aspects of customer service
  • Conclusion

Certificate, diploma

Certifié OHC ASBL

Next session

Datum
City
Language and price
26.04.2024

04.07.2024
En ligne avec le professeur
FR 790,00€
03.05.2024

11.07.2024
En ligne avec le professeur
FR 790,00€
13.06.2024

21.08.2024
En ligne avec le professeur
FR 790,00€
12.09.2024

20.11.2024
En ligne avec le professeur
FR 790,00€
10.10.2024

18.12.2024
En ligne avec le professeur
FR 790,00€
12.11.2024

20.01.2025
En ligne avec le professeur
FR 790,00€

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