From ITIL v3 to ITIL 4 - Everything you need to know about the update
QRP International - 12/03/2019
ITIL continues to support organizations and individuals to gain optimal value from IT and digital services but it needs to allow firms to keep pace with an ever faster and complex business environment which requires them to be agile and ready to changes.
To answer to the new business challenges, Axelos developed a new version of ITIL, ITIL 4. The module ITIL 4 Foundation will be the first to be released and the launch is scheduled for the 28 of February. The update involved more than 2000 professionals with the aim of developing a framework which is agile and easy to apply. The ITIL version 4 framework is built on established ITSM practices and expands itself to the wider context of customer experience, value streams and digital transformation, as well as embracing new ways of working.
- What changes from the old version?
- What to do with my ITIL credits?
- Subscribe to our free webinar and get all the information!
Expert: Kaïs Albassir, ITIL trainer and consultant, ITIL 4 certified