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ITIL® Lifecycle Certificate in Service Strategy

3 jour(s)

Objectifs

  • Introduction to service strategy
  • Service strategy principles
  • Service strategy processes
  • Strategy Management for IT Services
  • Service Portfolio Management
  • Demand Management
  • Financial Management for IT Services
  • Business Relationship Management
  • Governance
  • Organizing for service strategy
  • Technology considerations
  • Implementing service strategy
  • Challenges, critical success factors and risks

Contenu

The ITIL® Lifecycle Certificate in Service Strategy Course is one of the five modules that fit into the lifecycle stream for ITIL® certification. The course is intended to provide the holders of the ITIL® Foundation certificate in IT Service Management with a practical level of proficiency in the management of the Service Strategy stage of the Service Lifecycle and to test and validate this knowledge in the associated exam and certification.

Public cible

A qui s'adresse la formation?

  • IT professionals working in roles associated with strategic planning
  • Individuals in leadership roles that are engaged in managing and coordinating activities within the Service Lifecycle and who are responsible for integrating these activities into a strategic framework.
  • Individuals who have attained the ITIL Foundation certificate in Service Management, and who wish to advance to higher level ITIL certifications
  • Individuals who require a practical understanding of the Service Strategy processes

 
Prérequis

  • ITIL v3 or 2011 Foundation
  • ITIL v2 Foundation and v2/v3 Foundation Bridge

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Le contenu de ce descriptif de formation est de la seule responsabilité de son auteur, l'organisme de formation Telindus Training Institute.

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Caractéristiques
Niveau Avancé
Organisation Formation intra-entreprise
Langues de prestation
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