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LITA Lean IT Foundation Premium

2 jour(s)

Objectifs

Upon completion of the training and examination related to this qualification, a successful candidate will be familiar with the principles of the Lean philosophy and in particular with the application of this philosophy within an IT­ environment.

  • The principles underlying the Lean philosophy
  • The importance of understanding and delivering customer value
  • The way Lean looks at processes and the waste within them
  • How to measure performance and the key determinants of performance
  • What the organizational requirements are when implementing Lean, including the use of visual management tools
  • Which behaviour and attitude is necessary for Lean to be successful within an IT organization
  • The DMAIC problem­ solving model
  • How these Lean principles can be applied within an IT organization

Contenu

Lean IT Foundation helps IT organizations to ensure that they provide their customers with the best possible services. Through understanding customer value, the processes that deliver this value, the way to manage performance, the way to organize and the required attitude and behavior, IT organizations are helped to develop a continuous improvement mindset. Lean IT is complementary to all other best practice methods (such as ITIL®, PRINCE2® and P3O®).

This course covers the Foundation level certification of the Lean IT Association. Further Lean IT qualifications are Lean IT Kaizen Lead, Lean IT Coach and Lean IT Leadership. The Lean IT Foundation is the entry level certification. This certification is mandatory for the other certifications.
The primary purpose of the course is to provide a basis for accreditation of people involved with Lean IT Foundation. It documents the learning outcomes of the Lean IT Foundation and describes the requirements a candidate is expected to meet to demonstrate that these learning outcomes have been achieved.

Day 1

1. Introduction of Lean
2. The Customer
3. The Process
4. Performance

Day 2

1. The Lean Organization
2. Behavior and Attitude
3. Problem Solving
4. Wrap­up and Mock Exam
5. Exam

Méthodes pédagogiques
  • Classroom with U-­shaped setup preferred
  • Whiteboard, flipchart, and projector
  • A maximum of 16 participants
Points abordés
Module 1: Course Introduction
  • Information on the course structure
  • Information on the types of activities included in the course
Module 2: Introduction of Lean
  • Lean principles and how are they related to each other
  • Three causes of poor quality and their details
  • Analyzing waste through analyzing activities
  • Cost of poor quality
  • PDCA and it’s description
  • Definition, characteristics, and dimensions of Lean IT
  • Shingo Prize Model
Module 3: Customer
  • Voice of customer
  • Types of customer value Critical to Quality (CTQ)
  • Tree and analysis of voice of customer using CTQ
  • Sources of improvement opportunities
Module 4: Process
  • Definition and key components of process
  • Distinction between value demand and failure demand
  • Defining SIPOC and COPIS
  • Steps to create value stream map and symbols used in value stream map
  • Flow principle and examples of Muda in value stream
  • Examples of different types of activities: value adding, necessary non value-adding, and non value-adding
  • Push versus pull
  • Improving the process through 5S, Heijunka, and Improvement Plan
Module 5: Performance
  • Performance versus results
  • Key performance indicators vs. metrics
  • SMART KPIs
  • Three questions to define correct measurement
  • KPIs and behavior
  • Aspects of KPI
  • Time as currency and production factor
  • Skills and knowledge as capacity
Module 6: Lean Organization
  • Organizing for Lean IT
  • Structure around the value chain
  • Ensuring speed of communication
  • Performance dialogue and feedback model
  • Personal versus team performance and three topics of performance dialogue
  • Visual management boards and their types
Module 7: Behavior and Attitude
  • Attitude and behavior
  • Lean attitude, Lean mindset, and Lean behavior
  • Characteristics of Lean Manager and Lean leadership
  • Expectations of people from Lean transformation and Lean improvement
Module 8: Problem Solving/Kaizen
  • Kaizen versus Kaikaku
  • Five intents and three qualifications of Kaizen
  • Running a Kaizen event
  • DMAIC and tools used in each phase of DMAIC

Public cible

A qui s'adresse la formation?

  • Any manager or specialist working in an IT organization can benefit from the insights provided by the qualification
  • IT professionals who are participating in or involved with lean projects

 
Prérequis

Participants must have attended Lean IT Foundation training in order to take this exam.

Evaluation

Méthodes d'évaluation

  • The exam is closed­book format
  • The exam consists of 50 multiple­choice questions
  • A minimum score of 75% is required to pass the exam
  • The exam lasts 60 minutes

 
Certificat, diplôme

LITA (Lean IT Association) Lean IT Foundation Certificate. The LITA Lean IT Foundation exams are delivered by PeopleCert.

Informations supplémentaires

Recommended Reading
As part of the course materials two reference books are provided.
The publications below provide additional guidance, but is not required for the course:

Lean Six Sigma Pocket Toolbook (chapters 1­4, 9)
Author: Michael L. George
ISBN number 0­07­144119­0
Publisher: McGraw Hill

For insights into how Lean can be applied within the IT environment:
Lean IT, Enabling and sustaining Your Lean Transformation
Authors: Steven C. Bell and Michael A. Orzen
ISBN number 978­1­4398­1756­8
Publisher: Productivity Press Hardback edition published in 2011

For background on the origins of Lean:
The Toyota Way
Author: Jeffrey K. Liker
ISBN: 0­07­139231­9
Publisher: McGraw Hill

For more detail on the behavioral aspects of Lean:
Creating a Lean Culture
Author: David Mann
ISBN: 978­1­4398­1141­2
Publisher: CRC Press

For more information regarding the application of Lean to Services organizations:
The Lean Toolbox for Service Systems
Author: John Bicheno
ISBN: 978­0­9541244­4­1
Publisher: PICSIE Books



Le contenu de ce descriptif de formation est de la seule responsabilité de son auteur, l'organisme de formation Pierre-Olivier Portmann Service Management Consulting.

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Caractéristiques
Niveau Avancé
Organisation Formation intra-entreprise
Supports

Participants will receive the following:

  • A handbook/workbook with reference materials and an exam preparation guide
  • Lean IT Foundation Supporting Publication and Glossary
  • First Aid Kit and Case Book
  • Lean Primer­ Authors: Craig Larman and Bas
Langues de prestation
Partenariat

Pierre-Olivier Portmann Service Management Consulting is an accredited Lean IT Association Training Organisation

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